Privacy Policy

Last updated: May 17, 2026  |  Canoe Auto Transport

1. Introduction

Canoe Auto Transport (“we,” “us,” or “our”) is an auto transport brokerage based in the United States. We operate an online platform (the “Service”) that connects shippers, carriers, dispatchers, drivers, and customers to facilitate vehicle transport domestically and internationally.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and share it, and the choices you have. By using the Service, you agree to the practices described in this policy.

2. Information We Collect

We collect information you provide directly, information generated by your use of the Service, and information from third-party sources.

2a. Information You Provide

• Account & Identity: name, email address, phone number, profile photo, password (stored as a secure hash), role, and language preference.
• Business Information: company name, USDOT number, MC authority number, EIN, business addresses, and certificates of insurance.
• Load & Vehicle Data: pickup/delivery addresses, dates, vehicle details (year, make, model, VIN, condition), inspection photos and videos, driver notes, and signed Bill of Lading records.
• Financial Information: bank account and routing numbers (via Plaid or manual entry for ACH), Zelle and payment records, check images, and invoice data.
• Communications: messages sent through the platform, inquiry form submissions, and any attachments you upload.
• SMS Consent: when you opt in to SMS messaging, we record your consent, the date and time of consent, and the phone number provided.

2b. Information Collected Automatically

• Location Data: driver GPS coordinates when location-sharing is active; pickup and delivery coordinates attached to load records.
• Device & Log Data: IP address, browser type and version, operating system, pages visited, timestamps, referring URLs, and error logs.
• Cookies & Similar Technologies: session identifiers, authentication tokens, and preference cookies. See Section 5 for details.

2c. Information from Third Parties

• FMCSA SAFER System: carrier authority status, safety ratings, and registration details retrieved via the FMCSA QCMobile API.
• Plaid: bank account verification data when you connect a financial account.
• Replit Auth: authentication tokens and basic profile information when you sign in through our identity provider.

3. How We Use Your Information

We use your information to:

• Create and manage accounts, authenticate users, and provide role-appropriate access to the Service.
• Process and coordinate load assignments, dispatch sheets, digital inspections, and Bill of Lading documents.
• Process payments, ACH transfers, and payment tracking via Plaid and Deluxe.
• Send transactional and operational communications — including email notifications and SMS text messages — about load status, ETA updates, payment activity, insurance reminders, and account security.
• Verify carrier FMCSA authority and insurance credentials.
• Generate PDFs and other documents required for transport operations.
• Detect, investigate, and prevent fraud, unauthorized access, and security incidents.
• Improve and develop the Service using aggregated, de-identified analytics.
• Comply with applicable laws, regulations, and legal process.

We do not use your information for targeted advertising or sell it to data brokers.

4. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

• Parties on a load: when a load is assigned, we share relevant contact and vehicle information between the customer, driver, and dispatcher as necessary to complete the transport.
• Service providers (processors): companies that help us operate the Service under confidentiality obligations:
  • Plaid — bank account linking and verification
  • Deluxe — ACH payment processing
  • Google Cloud Storage — secure file and document storage
  • Phone.com — SMS delivery
  • GoDaddy / SMTP — transactional email delivery
  • OpenAI — AI-assisted document parsing (COI and load PDFs)
  • Replit — hosting and authentication infrastructure
• Government & regulatory bodies: when required by law, court order, or to respond to lawful requests from public authorities, including FMCSA and law enforcement.
• Business transfers: in connection with a merger, acquisition, or sale of all or a portion of our assets, provided the acquiring entity agrees to honor this policy.
• With your consent: in any other circumstance where you have given explicit permission.

SMS / text messaging data: No mobile information — including your phone number, SMS opt-in status, or consent records — will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are never sold and are not shared with any entity outside of those required to deliver the messages you requested (i.e., our SMS delivery provider, Phone.com).

5. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the Service and remember your preferences. We use:

• Strictly necessary cookies: session and authentication tokens required for you to log in and use the Service. These cannot be disabled without breaking core functionality.
• Preference cookies: remember your chosen language, theme (light/dark mode), and other display settings.
• Analytics (aggregated): server-side request logs used to monitor performance and diagnose errors. We do not use third-party behavioral advertising trackers (e.g., Google Analytics, Facebook Pixel).

You can control cookies through your browser settings. Disabling strictly necessary cookies will prevent you from signing in to the Service.

6. SMS & Text Message Communications

Canoe Auto Transport operates an SMS messaging program to send you operational notifications related to your account and vehicle shipments.

How We Obtain Consent

You provide express written consent to receive SMS messages from Canoe Auto Transport by checking the SMS opt-in checkbox during registration or account setup and providing your mobile phone number. Consent is not required to purchase services or use the platform.

Types of Messages

• Account notifications: account creation confirmation, password changes, login alerts, and 2-factor authentication codes.
• Customer care: responses to support inquiries and important service announcements.
• Delivery & load notifications: pickup confirmations, ETA updates, in-transit status changes, and delivery confirmations.
• Payment notifications: payment confirmations, invoices, and payment due reminders.
• Insurance reminders: alerts when carrier insurance certificates are approaching expiration.

Message Frequency

Message frequency varies depending on your account activity and the number of active loads. You may receive multiple messages per day during active shipments. Outside of active loads, messages are infrequent and limited to account-related notifications.

Message & Data Rates

Message and data rates may apply. Charges depend on your mobile carrier and plan. Canoe Auto Transport does not charge separately for SMS messages.

How to Opt Out

You may opt out of SMS messages at any time by replying STOP to any message from us. You will receive one final confirmation text and no further SMS messages will be sent to that number unless you re-enroll. You may also opt out by contacting us at support@canoeauto.com or 1-910-901-2107.

How to Get Help

Reply HELP to any message for assistance. You may also contact us directly at support@canoeauto.com or 1-910-901-2107.

No Third-Party Marketing

No mobile information, including your phone number and SMS opt-in data, will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

7. Data Security

• Encrypted data transmission using TLS for all communications.
• Passwords stored using one-way cryptographic hashing (never in plain text).
• Encrypted secrets and API keys managed through secure environment systems.
• Role-based access controls limiting data access to authorized personnel.
• Audit logs of administrative and sensitive actions within the platform.
• Presigned URLs for secure, time-limited file access.

No method of internet transmission or electronic storage is 100% secure. While we use commercially reasonable measures to protect your information, we cannot guarantee absolute security.

8. Data Retention

• Load, vehicle, and inspection records are retained for the life of the account and may be retained longer to comply with legal, tax, and regulatory obligations.
• Financial records are retained for a minimum of 7 years as required by tax law.
• SMS consent records are retained for a minimum of 4 years from the date of consent to comply with TCPA documentation requirements.
• Soft-deleted contacts may be restored within 10 days; after that they are permanently removed from active systems.

To request deletion of your account and associated data, contact us at support@canoeauto.com. We will process deletion requests within 30 days, subject to any legal retention obligations.

9. Your Privacy Rights

• Access: request a copy of the personal information we hold about you.
• Correction: request that inaccurate or incomplete information be corrected.
• Deletion: request that your personal information be deleted, subject to legal retention requirements.
• Portability: request your data in a structured, machine-readable format.
• Opt out of marketing: unsubscribe from promotional communications at any time.
• Withdraw consent: where processing is based on consent (e.g., SMS), withdraw that consent at any time.

California Residents (CCPA / CPRA)

• Right to Know: the categories and specific pieces of personal information we have collected, the categories of sources, the business purpose, and categories of third parties with whom we share it.
• Right to Delete: request deletion of personal information we have collected, subject to exceptions.
• Right to Opt Out of Sale or Sharing: we do not sell or share personal information as defined under CCPA/CPRA.
• Right to Non-Discrimination: we will not discriminate against you for exercising your privacy rights.
• Right to Limit Sensitive Data Use: we only use sensitive personal information for the specific purposes you provided it for.

To exercise any of these rights, contact us at support@canoeauto.com. We will respond within 45 days.

10. Third-Party Links & Services

The Service may contain links to third-party websites or integrate third-party tools (such as Plaid for bank linking). These third parties have their own privacy policies, and we are not responsible for their practices.

11. Children’s Privacy

The Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us at support@canoeauto.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Your continued use of the Service after the effective date of any updated policy constitutes your acceptance of the changes.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all privacy-related inquiries within 10 business days.