These Terms of Service (“Terms”) govern your access to and use of the Canoe Auto Transport platform (the “Service”) operated by Canoe Auto Transport (“we”, “us”, “our”). By creating an account, accepting an invitation, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.
Canoe Auto Transport is a US-based licensed auto transport brokerage. We connect customers, shippers, dispatchers, drivers, and carriers through tools for load posting, quoting, dispatch, digital inspections, BOL sharing, payment processing, and live tracking. We are a broker — we arrange transport and do not directly own or operate motor vehicles unless explicitly stated.
Users may register or be invited as customers, drivers (in-house or motor carrier), dispatchers, billing staff, or admins. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must provide accurate, current, and complete information and update it as needed.
Payments are processed through Plaid (ACH) and Deluxe (check tracking), as well as other approved methods. Customer payments authorize us to debit the linked account for the agreed amount. Driver payments are issued per the documented payment terms (e.g., Quick Pay, weekly settlements). All disputes must be raised within 30 days of the transaction.
Damage claims must be filed through the platform with supporting documentation (BOL, inspection photos, repair estimates). Claims are reviewed under industry-standard timelines and the carrier’s cargo insurance applies subject to its policy terms.
You agree not to:
The Service, including software, design, branding, and documentation, is owned by Canoe Auto Transport and its licensors. You retain ownership of content you upload (vehicle photos, inspection notes, etc.) and grant us a limited license to use that content to operate and improve the Service.
The Service is provided “as is” and “as available.” We make no warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee uninterrupted operation or error-free results. Carrier authority data is sourced from FMCSA and provided for informational purposes.
To the maximum extent permitted by law, Canoe Auto Transport will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue. Our aggregate liability for any claim arising from the Service shall not exceed the fees you paid to us in the twelve (12) months preceding the claim.
You agree to indemnify and hold Canoe Auto Transport harmless from any claims, damages, or expenses arising from your use of the Service, your breach of these Terms, or your violation of any law or third-party right.
We may suspend or terminate your access at any time for breach of these Terms, fraud, non-payment, or any other reason at our discretion. You may close your account at any time by contacting support; certain records may be retained as required by law.
These Terms are governed by the laws of the United States and the state in which Canoe Auto Transport maintains its principal place of business, without regard to conflict-of-laws principles. Any disputes shall be resolved in the courts of that jurisdiction, or via binding arbitration if mutually agreed.
We may revise these Terms from time to time. The “Last updated” date reflects the most recent change. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
Questions about these Terms? Email support@canoeauto.com or call 1-910-901-2107.